Privacy Policy

We take your privacy seriously. This policy explains what data we collect, why we collect it, how we use it, and how we keep it safe.

Dunmow Minicab Company Limited (“we”, “our”, “us”) provides private hire and taxi services in and around Great Dunmow. This policy applies to all personal information collected when you make bookings via our website, app, phone calls, WhatsApp messages, or other interactions.

1. Information We Collect

  • Contact details — your name, email address and phone number, so we can manage your booking and communicate with you.
  • Journey details — pickup and drop-off locations, dates, times, flight numbers (if applicable) and passenger/luggage details so we can provide the service.
  • Payment data — processed securely by our payment provider; we do not store full card numbers.
  • Website & app usage data — IP address, device type, how you found our site/app, collected via analytics to help improve our services.
  • Correspondence records — emails, calls or messages between you and us relating to your booking or our services.

2. How We Use Your Data

  • To process and fulfil your booking and to keep you informed about your journey.
  • To provide customer support, respond to enquiries, and handle complaints or feedback.
  • To monitor and improve our website, app, and services via anonymous analytics.
  • To comply with legal and regulatory requirements as a licensed private hire operator.

3. Sharing Your Data

  • We share your booking details with the assigned driver so they know where and when to collect you.
  • We may share information with trusted third-party service providers (such as payment processors or app/booking platforms) who operate under strict confidentiality and data-protection rules.
  • We do not sell or rent your personal data to marketers or unrelated businesses.

4. Data Storage & Security

  • Your data is stored on secure servers and processed in compliance with UK-GDPR and the Data Protection Act 2018.
  • Payment-related data is handled by externally licensed payment processors — we only retain what’s necessary for accounts and auditing.
  • We will retain your personal data only as long as required for operational, legal, tax or regulatory reasons. After that period it will be securely deleted or anonymised.

5. Your Rights

Under UK GDPR you have rights including:
• the right to access a copy of the personal information we hold about you.
• the right to correct any inaccurate or incomplete data.
• the right to request deletion of your data (unless we’re legally required to keep it).
• the right to object to or restrict certain data-processing activities.
• the right to withdraw consent where processing is based on consent.

6. Cookies & Analytics

  • Our website and app use cookies and analytics tools to understand how visitors interact with our service — we use this data to improve your experience.
  • You can disable or manage cookies via your browser settings if you prefer not to be tracked.

7. Changes to This Policy

We may update this policy from time to time. The most recent version will always be available on this page, with the date at the bottom. Please revisit periodically.

Last updated: November 2025 — Dunmow Minicab Company Limited, Great Dunmow, Essex.